PAYMENT POLICIES
Deposits & Payments
25% deposit required to confirm reservations at the time of booking. Payment in full required within 15 days of reservation.
PLEASE NOTE
Ascent will automatically charge the remaining balance due up to 15 days before your reservation.
Ascent guides rely on stable bookings for their income and livelihoods. For that reason, Ascent has agreed to pay guides for work missed due to last minute cancellations.
We recognize that things don't always go as planned. That’s why we implemented this simple, industry competitive change policy:
STANDARD Rescheduling & Cancellations
30+ DAYS BEFORE RESERVATION
You can cancel or reschedule your booking with no penalty.
29-16 DAYS BEFORE RESERVATION
Reschedule 1x without penalty. Any additional rescheduling will result in a $30 fee.
Cancellations result in loss of 25% deposit. Any collected balance will be refunded to the original method of payment.
15 or fewer DAYS BEFORE RESERVATION
15 days notice in writing (email) is required to cancel or reschedule your trip. There is a late reschedule fee of $30. We do not provide refunds for cancellations within 15 days.
No-shows & late cancellations result in loss of payment.
Due to distance and travel costs, private adventures to the Adirondacks, Vermont, & New Hampshire have different booking requirements and cancelation policies.
OUT OF STATE ADVENTURES & BOOKINGS
Booking Requirements
For adventures to the locations above the following is required:
Book at least 2 full days of guided climbing
A 25% deposit for each booked day is required at the time of booking.
Bookings must be submitted 2 weeks in advance. Bookings submitted later may be subject to extra costs.
Accommodations must be handled by the client and disclosed to your guide for planning purposes
Payment & Cancel cancelation Policies
Ascent guides rely on stable bookings for their income and livelihoods. For that reason, Ascent has agreed to pay guides for work missed due to last minute cancellations. Due to travel times and lodging costs rescheduling is not an option for out of state adventures except for dangerous weather conditions.
We recognize that things don't always go as planned. That’s why we implemented this simple, industry competitive change policy:
30+ DAYS BEFORE RESERVATION
You can cancel your booking with no penalty.
29-16 DAYS BEFORE RESERVATION
Cancellations result in loss of 25% deposit for each booked day. Any collected balance will be refunded to the original method of payment.
15 or fewer DAYS BEFORE RESERVATION
15 days notice in writing (email) is required to cancel your trip. No-shows & late cancellations result in loss of payment.
Other POLIcies and reccomendations
Weather & Dangerous conditions
In the event of weather or conditions related cancellation by Ascent guides (only) we offer free rescheduling, gift certificate or full refund without penalty.
If conditions change on-site, refunds will be calculated on a 1/2 day (3.5 hour) basis. The full cost of the day will be divided by 60% for the first half, 40% for the second half.
Ascent is not responsible for financial loss including travel expenses. Trip insurance is recommended, especially for guests traveling out of state.
TRIP INSURANCE
Travel always carries some degree of uncertainty and trip insurance can help you recoup non-refundable travel expenses including accommodations, Ascent deposits, medical emergencies and even rescue and evacuation in some cases.
A wide range of affordable options exist. Do your homework and choose a plan that covers all your needs: length of trip, mode of transportation, deposits, medical concerns and rescue. Beware of plans that exclude activities like rock and ice climbing.
Travel Insurance - Compare Plans
American Alpine Club
Membership includes rescue coverage.
